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Contact us

Our customers are the core of our business. That’s why our customer service team will be happy to resolve any issues you might have with your PEAQ product. Get in touch!

Your contact

Do you have any questions about your PEAQ product or do you want to report a fault? We’ll put you in touch with the right customer service point by phone or email. All you have to do is select your product – for tablets and notebooks, please also indicate your model.

FAQ

Do you have a question about a PEAQ product? Here you can find the answers to frequently asked questions!

 

General questions
CE and Internet radio

Where can I find my product’s serial number?

Televisions: The serial number can be found at the back of the unit.

I need the manual for my PEAQ product. Where can I find it?

All documents for your PEAQ product (e.g. manual, product data sheet) can be downloaded here as free PDFs.

Where can I find the warranty conditions for my PEAQ product?

For more information on the warranty period and conditions, please refer to the warranty card included with the product.

Are social standards observed during the production of PEAQ products?

We ensure compliance with high social standards when manufacturing our PEAQ products.

The core labour standards of the International Labour Organization (ILO) form an integral part of our contracts. Since 2004, IMTRON GmbH has also been a member of the Business Social Compliance Initiative (BSCI), which was established to safeguard workers’ rights at production facilities. Some of the core elements checked within the initiative include our corporate management practice, aspects of environmental protection, occupational health and safety, and potential violations regarding the prohibition of child and forced labour. The BSCI’s Code of Conduct is based on the SA8000 standard established by Social Accountability International (SAI): Its members are obliged to regularly arrange external audits of their suppliers and meet other requirements within the scope of the initiative.

How does PEAQ ensure high quality?

IMTRON GmbH sets the highest standards for safety, quality, health and environmental protection when developing and manufacturing its products. Our top priority is to ensure the highest possible level of product safety for our customers.

Therefore, we commission an independent and accredited testing institute to conduct stringent safety tests on all our devices before and after production. We are aware of our responsibility and therefore ensure that our end customers only ever receive flawless products.

PDR models: How can I save and edit / delete online radio stations?

You can set your favourites after registering at https://smartradio.frontier-nuvola.net/. 
You can also save and edit your favourites there. 
Each customer can take the following steps to obtain an access code: Menu -> Internet radio -> stations -> Other / Help. 
More information can be found in the manual.

PDR models: My radio is not displaying any track names or artists.

This information is transmitted by radio stations themselves. If a radio station doesn’t transmit the information, it cannot be displayed on the radio. 

PDR models: What WiFi standard does my product use?

The Internet radios use the 2.4 GHz WiFi system. The 5 GHz option is not available.

PDR models: Can I use a Bluetooth USB adapter to connect the product to an external loudspeaker and listen to music via an additional source?

This is unfortunately not possible. The product only has an audio input function.

Is the remote control for my PDR product compatible with other PDR products?

No. The remote controls are not compatible with one another.

Can I make the “power on” and “power off” sounds quieter on PPA models, perhaps via a USB interface?

No. This sound cannot be adjusted or changed.

PDR models: There are three symbols in the bottom-right corner of the DAB display. What do these symbols mean?

The symbol on the right shows the WiFi connection; the DAB signal strength is indicated in the middle; and the volume (or stereo / mono audio) is shown on the left. 

What sizes of USB sticks can be detected?

USB sticks can easily be detected up to 8 GB. 

What sizes of SD cards can be detected?

SD cards can easily be detected up to 32 GB. 

How can I keep the monitor permanently on (without automatically turning off after 4 hours)?

If you would like the monitor to stay on permanently, please set the timer to 00.

How can I restore the factory settings on my tablet?

Please take the following steps:

Settings -> System -> Reset options -> Delete all data (factory settings) -> Reset tablet