Your contact
Do you have any questions about your PEAQ product or do you want to report a fault? We’ll put you in touch with the right customer service point by phone or email. All you have to do is select your product – for tablets and notebooks, please also indicate your model.
FAQ
Do you have a question about a PEAQ product? Here you can find the answers to frequently asked questions!
Where can I find my product’s serial number?
Televisions: The serial number can be found at the back of the unit.
I need the manual for my PEAQ product. Where can I find it?
All documents for your PEAQ product (e.g. manual, product data sheet) can be downloaded here as free PDFs.
Where can I find the warranty conditions for my PEAQ product?
For more information on the warranty period and conditions, please refer to the warranty card included with the product.
Are social standards observed during the production of PEAQ products?
We ensure compliance with high social standards when manufacturing our PEAQ products.
The core labour standards of the International Labour Organization (ILO) form an integral part of our contracts. Since 2004, IMTRON GmbH has also been a member of the Business Social Compliance Initiative (BSCI), which was established to safeguard workers’ rights at production facilities. Some of the core elements checked within the initiative include our corporate management practice, aspects of environmental protection, occupational health and safety, and potential violations regarding the prohibition of child and forced labour. The BSCI’s Code of Conduct is based on the SA8000 standard established by Social Accountability International (SAI): Its members are obliged to regularly arrange external audits of their suppliers and meet other requirements within the scope of the initiative.
How does PEAQ ensure high quality?
IMTRON GmbH sets the highest standards for safety, quality, health and environmental protection when developing and manufacturing its products. Our top priority is to ensure the highest possible level of product safety for our customers.
Therefore, we commission an independent and accredited testing institute to conduct stringent safety tests on all our devices before and after production. We are aware of our responsibility and therefore ensure that our end customers only ever receive flawless products.
PDR models: How can I save and edit / delete online radio stations?
You can set your favourites after registering at https://smartradio.frontier-nuvola.net/.
You can also save and edit your favourites there.
Each customer can take the following steps to obtain an access code: Menu -> Internet radio -> stations -> Other / Help.
More information can be found in the manual.
PDR models: My radio is not displaying any track names or artists.
This information is transmitted by radio stations themselves. If a radio station doesn’t transmit the information, it cannot be displayed on the radio.
PDR models: What WiFi standard does my product use?
The Internet radios use the 2.4 GHz WiFi system. The 5 GHz option is not available.
PDR models: Can I use a Bluetooth USB adapter to connect the product to an external loudspeaker and listen to music via an additional source?
This is unfortunately not possible. The product only has an audio input function.
Is the remote control for my PDR product compatible with other PDR products?
No. The remote controls are not compatible with one another.
Can I make the “power on” and “power off” sounds quieter on PPA models, perhaps via a USB interface?
No. This sound cannot be adjusted or changed.
PDR models: There are three symbols in the bottom-right corner of the DAB display. What do these symbols mean?
The symbol on the right shows the WiFi connection; the DAB signal strength is indicated in the middle; and the volume (or stereo / mono audio) is shown on the left.
What sizes of USB sticks can be detected?
USB sticks can easily be detected up to 8 GB.
What sizes of SD cards can be detected?
SD cards can easily be detected up to 32 GB.
How can I keep the monitor permanently on (without automatically turning off after 4 hours)?
If you would like the monitor to stay on permanently, please set the timer to 00.
How can I restore the factory settings on my tablet?
Please take the following steps:
Settings -> System -> Reset options -> Delete all data (factory settings) -> Reset tablet
How can the monitor stay on permanently (no automatic power off after 4 hours)?
To disable the 4 hour shutdown:
- Turn on the monitor and press the multifunction switch to the right to enter the Reset menu. In the submenu, select Off Timer and press right to set the time to OFF. Press down to select OFF. This warning message then appears.
- Click up or down again to confirm with YES*.
- Click to the right again to confirm the entry. You will then be taken to the submenu again. Here, press the multifunction switch to the right and then click down until OFF appears. Confirm the entry by clicking to the right.
* If they confirm with YES, here monitor will have higher power consumption.
How to prevent the monitor from turning off when closing the lapotp?
This setting must be made in the control panel of the laptop.
For Windows: Start > Settings > System > Power & Sleep > Additional Power Settings > Choose what to do when you close the computer > When you close it > Do nothing.
How to adjust the resolution of the monitor?
This setting must be made in the control panel of the laptop.
For Windows: Start > Settings > System > Screen
How to attach the monitor to a wall?
A wall mount is required to mount the monitor on a wall. All PEAQ monitors comply with the VESA standard.
Can the tilt of the monitor be changed?
The tilt adjustment is possible on all PEAQ monitors.
Tablet does not turn on.
1. The battery level may be too low. Try turning on your tablet after it has been charging for more than 30 minutes.
2. Press the power button briefly to check if the tablet is in sleep mode.
3. Press and hold the power button for 7-8 seconds to restart the tablet.
4. Press the reset button with a stylus to restart the tablet.
Tablet does not charge.
1. Make sure the USB cable is properly plugged into the charging port.
2. Try using a different compatible USB cable and adapter.
Tablet cannot connect to the WLAN.
1. Make sure that the Wi-Fi in your tablet is turned on.
2. Make sure that you enter the correct password when you connect the Wi-Fi.
3. Restart the router. This will renew the connection with the tablet and often fix the problem.
Bluetooth does not work.
1. Make sure that the "Bluetooth" radio is turned on in the "Wireless & Networks" settings menu.
2. Make sure the device you want to connect to is set to discoverable.
3. Go to the "Bluetooth Settings" and select "Search for Nearby Devices". Then press "Search for devices".
4. When the device is found, you should be prompted to enter a PIN number to pair the device.
Screen does not respond.
1. This often has to do with grease, oil or dust buildup on the screen or in your fingers.
2. Wipe the screen with a dry cloth and make sure your fingers are clean as well.
The screen does not rotate.
1. Go to screen selection in Android settings and enable "Auto-rotate screen" or press the "Auto-rotate" button on the front of the device.
Unable to connect to your computer.
1. Make sure you are using the USB cable that came with the tablet and that it is connected to the tablet's micro USB port.
2. The tablet should appear in your "My Computer" screen.
My tablet does not turn on immediately.
1. Plug the power adapter into the wall socket and connect it to the tablet. The tablet should now turn on. We recommend charging the device for 8 hours before using it for the first time.
2. Leave a fully discharged device plugged in and turned off for at least 12 hours.
App issues
Sometimes the entire screen freezes or the app refuses to shut down. Sometimes you are notified that the app is not working, and sometimes it is not.
If an app is not working, simply click the "Force Close" button to close the app. Wait a few seconds, open it again, and it should run normally again. To force close an app, just swipe it away in the multitasking menu.
If that doesn't work and the app keeps crashing, there may be another issue causing this problem. Developers release updates to their app to constantly improve it, and if you don't have automatic updates enabled, you may have to manually go in and update the app.
If you are running an older version of the app, this may be the reason why your app is not working properly. If this is indeed the reason, installing the update should fix this issue.
The music does not stop playing.
If you have music playing and now can't manage to turn it off, you may need to go back into the app to try pressing pause or stop. You can access playback controls through the app, on the lock screen, and sometimes in your notification area.
If this doesn't work, you can try shutting down the app, and if that doesn't work, you can try restarting your tablet.
Google Play does not work.
If your Play Store doesn't connect, you won't be able to download new apps or install new updates to make sure your apps work properly.
If it doesn't load or run properly, you may need to clear your cache if it has been corrupted. To clear this, you can do so in the settings.
Once you are in the settings, you can go to:
1. apps
2. all apps
3. Google Play Store
4. storage
5. clear cache
After that, restart your tablet and the problem should be fixed.
If that doesn't work, you may need to clear the history. Go into the app and look for the three lines that should be in the top left corner.
Once you go into the settings in the app, just click on "Clear local search history" and your app should work again.